At Love Died Loving Me, we want every customer to feel confident in their purchase and inspired by the message behind our products. If for any reason you are not completely satisfied, we’re here to help with simple and fair return and exchange options.
30-Day Return Window
We gladly accept returns and exchanges within 30 days of delivery. Items must be in new, unused, and unwashed condition with original tags and packaging. Products showing signs of wear, washing, or damage caused by the customer will not be eligible for return.
How to Start a Return or Exchange
- Reach out to our customer support team at [insert contact email] with your order number and reason for return/exchange.
- Our team will provide you with return instructions and the appropriate shipping address.
- Once we receive and inspect your item, we’ll process your refund or exchange.
Refunds
Approved refunds will be issued using your original payment method. Please allow 3-5 business days for the credit to appear, depending on your bank or card provider. Shipping fees (if applicable) are non-refundable.
Exchanges
If you would like a different size, color, or product, we’ll be happy to exchange your item. Once your return is received and approved, we will ship your replacement item at no additional cost (domestic U.S. orders only). For international orders, additional shipping charges may apply.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or exchanged, including:
- Socks and undergarments
- Final sale or clearance items
- Gift cards or digital products
- Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll replace the item or issue a full refund to you at no extra cost.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery back to us.
Need Help?
If you have questions about your return or exchange, reach out to us here. Our team is committed to making the process smooth and ensuring you’re satisfied with your experience.